Business Development and Sales Services

We use design thinking to tackle ill-defined or unknown problems. Our approach is iterative, systematic, and proven. We believe in putting the user at the center, empathizing with them, considering the whole system and defining the right problems. With insights from systems engineering, business strategy, and psychology, we support businesses in both existing processes and new fields.

We help address complex problems, clarify product requirements, reduce risk, optimize processes, support development schedules, and drive innovation.

Our process and operations experts are certified in Lean Six Sigma, use advanced analytical and statistical models, business process optimization reengineering, and intelligent solution frameworks.

Our team is specialized in operational and churn analytics, software engineering, process improvement, and statistical correlation modeling. Through data sampling, statistical testing, gap analysis, and process flow mapping, our reporting will deliver actionable insights that guide sales performance and decision-making.

Monitoring live customer data and engagement analytics across a spectrum of metrics in delivering services, handling mails, calls and messages. Providing the right infrastructure, platform strategy, data sources and analytical capabilities, our business analysts and BI developers will advise on the efficiency gains, targeted campaigns and sales strategy.

Our systems help in targeting communications and services more effectively by ensuring that each customer or lead receives relevant information tailored to their specific needs and characteristics. These characteristics are a result from categorizing customers or leads into specific groups based on predefined criteria such as demographics, behavior, or engagement levels.

Using automated systems to respond to specific customer behaviors or actions in real-time. For example, if a customer abandons a shopping cart, a behavioral trigger might automatically send a follow-up email with a discount offer to encourage completion of the purchase. Behavioral triggering helps in personalizing interactions and improving engagement.

We design and implement conversational AI bots to transform customer interactions and streamline operations. Our AI bots leverage advanced natural language processing and machine learning to provide intelligent, real-time responses across various channels. They enhance customer service by handling inquiries, resolving issues, and guiding users through processes with precision and efficiency.

Capture the voice of your customers and their interactions with your business. Using an AI powered solution, evaluate 100% of customer conversations and identify drivers of (dis)satisfaction and improve sales.

Empower customers how and when they want to engage with your business. We design automated multichannel funnels to enable them to switch between channels smoothly, without disrupting their customer journey and increasing the likelihood of conversion.

Our sales service provides multilingual support through a dedicated customer advisor team. Proficient in email, chat, social media, and both in- and outbound voice channels, the service ensures customers can connect through their preferred platform.

Our Lead Generation service leverages digital marketing strategies and omnichannel approaches to attract and convert potential customers. Utilizing multiple platforms—including email, social media, search engines, and more—we ensure comprehensive reach and engagement. By integrating these channels, we effectively capture and nurture leads, driving higher conversion rates and business growth.

Our services include in-depth User & Audience Research to understand your target market and Competitive Landscape Analysis to identify opportunities and threats in your industry and determine the best Marketing Strategy and Go-to-Market Strategy tailored to your business.

We provide CRM Solution Architecture and CRM Automation to streamline customer interactions and enhance relationship management. Our approach integrates a meticulous Data Collection Strategy with a sophisticated Reporting Structure and Dashboard Creation, ensuring you gain actionable insights and track performance effectively.

Our expertise extends to Email Marketing Provider Implementation and Marketing Automation, designed to optimize your marketing processes and drive better results.

Our full suite of SEO services, include Technical SEO, Programmatic Advertising, On-Page Optimization, and Conversion Rate Optimization to boost your online visibility and performance. Our Search Engine Marketing and Display Advertising strategies are aimed at increasing your reach and engagement while our Content Marketing and Social Media Advertising services enhance your brand’s presence and drive lead generation.